Refund Policy

Last updated: 2026-09-28

This policy covers the fees you pay TORI for a paid plan. It does not cover purchases buyers make from shops on TORI: each shop sets its own return and refund policy.

1. When you can get a refund

You were charged twice for the same period, or charged the wrong amount.

A fault on our side made TORI unavailable for most of a period you paid for.

The free plan costs nothing, so there is nothing to refund on it.

2. How to ask

Write to onboarding@kronx.tech within 30 days of the payment with your shop name, the payment date, the amount and the ToruPay reference.

We reply within 5 working days.

3. How refunds are paid

An approved refund goes back through the payment method you used, via ToruPay. How long it takes to reach you depends on that payment method.

4. Stopping a paid plan

TORI does not charge you automatically. If you do not pay for a new period, paid features stop when the period you paid for ends. Money for a period that has already started is not refunded, except in the cases above.