Terms of Service

You must be at least 18 and able to make a binding contract under the laws of Bangladesh. Give accurate details and keep your password private.

You are responsible for everything done through your account, including by staff you add. If you think someone else has access, write to onboarding@kronx.tech straight away.

You are the seller of everything listed in your shop. TORI is not a party to your sales. You set prices, describe products honestly, deliver what you sell, handle returns and refunds, and answer your buyers.

You must follow the laws that apply to your business, including the Consumer Rights Protection Act 2009, the Digital Commerce Operation Guidelines 2021, and the VAT, tax and trade licence rules that apply to you.

No goods or services that are illegal in Bangladesh, including controlled drugs, weapons and explosives, counterfeit or stolen goods, and anything that needs a licence you do not hold.

No misleading listings, fake reviews or spam, and no attempts to break, overload or get around the security of TORI or of another shop.

We may remove content or suspend a shop that breaks these rules. We will tell you why, unless the law or an investigation prevents it.

Online payments go through ToruPay, a separate Kronx service with its own terms. Couriers you connect, such as Pathao, Steadfast, RedX or Paperfly, work under your own agreement with them.

TORI sends information to these services when you ask it to. TORI does not hold your buyers' money.

The free plan and the paid plans are described on the pricing page. A paid plan is paid in advance through ToruPay for the period you choose; TORI does not charge you automatically.

We will give at least 30 days' notice before a price change applies to you. Refunds of fees follow the Refund Policy.

Your products, photos, text and customer records stay yours. You allow us to store, copy and display them only to run your shop and TORI. You must have the right to use everything you upload.

How we handle personal data is set out in the Privacy Policy.

We work to keep TORI running and your data backed up, but we cannot promise it will always be available or free of errors.

We may change or remove features. If a change takes away something important to paying shops, we will give notice first.

You can stop using TORI at any time and request deletion of your account from your account settings.

We may suspend or close an account that breaks these terms, puts buyers at risk or leaves fees unpaid. After closure we keep data only as the Privacy Policy describes.

TORI is provided as it is. As far as the law allows, Kronx is not liable for lost profits, lost sales or indirect losses.

Our total liability to you for any claim is limited to the fees you paid us in the three months before the claim. Nothing in these terms limits a liability that the law does not allow to be limited.

These terms are governed by the laws of Bangladesh. We will first try to settle a dispute by talking it through; if that fails, the courts of Dhaka have jurisdiction.

If a translation of these terms differs from the English version, the English version applies.

Questions about these terms: onboarding@kronx.tech